![jaguar incontrol dealer portal jaguar incontrol dealer portal](http://www.carverse.com/postimages/thumbnail_1434460344.jpg)
I have found my Remote app to be reliable so it wouldn't surprise me that it is an in-car software incompatibility that is causing your issue. Which means the customer is without his/her car for longer than should be necessary. My conclusion is that dealer technicians (perhaps understandably) don't have an in-depth understanding of the software and are therefore dependent on LR-TA to sort the problems, and there is obviously a queue they have to join before getting assistance. Some time later I noticed the web browser was no longer working, this required a Telematics Control Unit to be replaced which took 3 days (along with a foggy rear camera replacement). I was told that Remote and Route work through different systems and that the Route software was now incompatible with the other updated software, the car went back a couple of weeks later for the Route module software to be updated (this time it was only in for the day IIRC).
![jaguar incontrol dealer portal jaguar incontrol dealer portal](https://cdn.justauto.com.au/ad-assets%2FJFFD4110952%2FJFFD4110952-1.jpg)
The plus was that I went from the older 4 panel display to the latest 3 panel software and at this point IC Remote app was still working, the negative was that I soon discovered IC Route app was not. First couple of days after I bought the car I found the cd wouldn't play audio cd's (dvd videos were ok), this was deemed a software problem and took the dealer over a week to fix with LR tech assistance.